Ordering Info

Charms Sold Seperately

While my charms come with a complimentary 18" stainless steel baby ball chain or a 17" bronze baby ball chain that closes with a ball chain connector clasp, every piece is sold separately so that you can create your own life story or choose special pieces that show your love and gratitude to someone special in your life.

If you prefer not to receive the chain with the charm, please let me know via email or in the message box on PayPal and I won't include the chain.


Don't See What You're Looking For?

Maybe you've seen my work at a craft show and a piece you saw it's not on the web site; or you would like a charm and would like a pair of earrings or cuff links made with that charm; or perhaps you want to know if something listed on the web site can be made in bronze instead of fine silver or vice versa. Please just email email or call me at 281-794-1180 and ask me. Most requests can be done depending on the request and time-frame given.


Payment Policy

Payments are accepted via PayPal using your PayPal account or any major credit card. You are not required to have a PayPal account to order, it is merely used as a secure way to submit payment. Payment is due at the time of purchase.


Return Policy

It is very important that you are happy with your purchase.

If you are not satisfied with your order, you may return it to us within 7 days of receipt for exchange or refund of your purchase price minus shipping. BEFORE RETURNING your item, you need to first e-mail me at returns@thesilveracorn.com within seven days of receiving your item. Please include your name, the item, and the reason for the return. I will email you back a return authorization code.

The item must be returned unused and unworn with their original packaging, with the return authorization code written on the outside of the package. The return is valid as long as the post mark is within seven days of your email. Once I receive the item, I will issue a refund via the original method of purchase. Refunded credits do not include shipping costs.

I do not accept COD deliveries. For your protection, please insure the package for the full purchase amount. The Silver Acorn is not responsible for items damaged or lost in transit.

PLEASE NOTE:  If your item in damaged in shipping, you must notify me within 48 hours of receiving the item. An email with a photo of the damaged item and the packaging must be sent to linda.wagner@thesilveracorn.com.

IMPORTANT NOTE:   Custom orders are NOT returnable.


Shipping Information

Holiday Shipping:

To ensure your order will arrive by December 24, 2014, orders MUST be placed by the following dates:
Domestic:
Dec 15: First Class Mail® & Priority Mail®
Dec 16: Priority Mail Express®

International:
Nov. 27: First-Class Package International Service®, Priority Mail International®
Dec. 6: Priority Mail Express International®

Address:

Your order will be shipped to the address entered on your PayPal address, so please make sure you have your address is correct in PayPal.


Domestic:

Items are shipped via USPS First Class (3-5 business days), USPS Priority (2-3 business days), or Express Mail (1 business day) within the United States. The Silver Acorn is not responsible for delayed, lost or damaged shipments.


International:

Items are shipped USPS Priority Mail International with delivery in 6-10 business days; however it can take anywhere from 2-4 weeks for delivery, depending on Customs. Insurance is optional, but highly recommended as The Silver Acorn is not responsible for loss or damage after shipment.

Please contact me at customersupport@thesilveracorn.com BEFORE PAYING for your order if you would like to insure your package.

The customer is responsible for any and all taxes and tariffs due to Customs. I reserve the right not to ship to all locations.


Packaging:

Each piece of jewelry from The Silver Acorn comes packaged in a tasteful gift box ready for gift-giving. All items will ship in the smallest amount of packaging possible.